News & Opinion
Departments in the Spotlight – 2nd Line – Tom Mullins
Can you start by telling us a bit about yourself? My name is Tom, I’ve worked at Orca for two and a half years, and my job title is Senior Service Desk Analyst, working within the 2nd Line team....
Departments in the Spotlight – 1st Line Team Leader – Rachael Mark
In this edition of Departments in the Spotlight we interview 1st Line Team Leader, Rachael Mark....
Moving beyond IT SLAs for your property management company
As we work in partnership with several property management companies, we genuinely understand the significance of dependable IT support for your property management company. However, one aspect that o...
When IT SLAs fall short: The hidden costs of unmet IT support promises for your legal practice
While SLAs hold their place in every service ecosystem, relying on them too heavily can sometimes hinder the overall quality of service, business operations, and client experience. Let's explore why I...
Accountancy IT support: Where partnerships trump IT SLAs
As we work in partnership with several accountancy practices in the Accountancy 50+50, we genuinely understand the significance of dependable IT support for your accountancy practice. However, one asp...
Your AI journey: Balancing enthusiasm, caution, and healthy scepticism
AI holds immense promise for businesses, offering increased efficiency and improved customer experiences. However, a measured approach is crucial. Embrace realistic expectations, assess complexity, mi...
Property management: Understanding the distinctions as not all IT support providers are created the same
The choice between break-fix and proactive support can significantly impact your property management company's efficiency and productivity....
Unlocking success: The importance of choosing the right IT support for your accountancy practice
Choosing between break-fix and proactive support can have a significant impact on your accountancy practices efficiency, productivity, and potential for growth. Regrettably, we observe numerous accoun...
Cracking the code to achievement: The significance of selecting the right IT support for your legal practice
Technology is undeniably essential for the smooth functioning and secure management of your legal practice. However, not all IT support providers possess the same capabilities in meeting the distinct ...
