MSP Hit by a Cyber Attack? Here's How to Recover Quickly

When your Managed Service Provider (MSP) is compromised in a cyber attack, it can leave your business exposed, confused, and unsure where to turn. Your MSP is meant to safeguard your IT infrastructure, so what happens when they fall victim?

This guide will help you take immediate steps to secure your operations, recover quickly, and regain control.


What Should You Do If Your MSP Is Attacked?

Discovering that your MSP has been hit by a cyber attack can be overwhelming. However, acting quickly and decisively can protect your business and minimise disruption. Whether ransomware, a data breach, or another type of cyber event is involved, your first steps are critical.

 

Assess the Situation

Contact your MSP immediately: Your first course of action should be to find out what has happened, how it impacts you, and the steps they’re taking to address the situation.

Understand the scope: Ask whether your systems, data, or backups have been compromised. Clarify which services are affected. This ensures you have enough details to share with recovery experts if needed.

Be Prepared If Your MSP Goes Silent

Do not wait around: Whilst it’s important to gain as much information as possible from your MSP, this may not always be possible. Some MSPs may go quiet as they focus on containing the breach. In this situation, time is critical, you can’t afford to sit in the dark and hope all is resolved. Time to take action.

Reach Out to Orca

Contact us: If you’ve lost faith in your MSP, our team is ready to step in and help. We can assess your situation, provide immediate recovery support, and guide you through the next steps.

We understand how critical your IT infrastructure is to your business. Our goal is to not only recover your systems but also to rebuild trust in your IT provider with robust solutions that safeguard your future.

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Why Orca?

When your MSP is compromised, choosing the right partner for recovery is critical. At Orca, we’re trusted IT recovery and cyber security specialists who combine technical expertise with industry-leading certifications to help businesses navigate crises confidently. Whether your MSP has been breached, gone silent, or failed to recover, we’re here to step in and provide reliable support.

Proven Expertise in IT Crisis Recovery

As one of the UK’s leading IT service providers, we’ve supported countless businesses through MSP breaches, ransomware incidents, and other cyber attacks. Our tailored recovery strategies are designed to minimise disruption, restore operations quickly, and fortify your IT systems against future threats.

Certified and Trusted Professionals

We are ISO 27001:2022 certified, meaning we uphold the highest standards of security and data management. Our team stays at the forefront of cyber security trends and threats, ensuring your business benefits from cutting-edge solutions.

Rapid Response for Critical Situations

When your MSP is breached, time is of the essence. Our rapid response team is available around the clock to assess the situation, contain threats, and get your systems back up and running as quickly as possible.

Long-Term Protection for Your Business

A breach can be a wake-up call for stronger defences. We go beyond recovery to implement advanced cyber security measures such as real-time monitoring, endpoint protection, and robust backup solutions, ensuring your IT environment is secure and resilient.

Recognised as a Trusted IT Partner

Businesses across the UK rely on Orca not only for recovery support but also for ongoing managed IT services, proactive security solutions, and strategic guidance. Our track record of success makes us a trusted partner for organisations of all sizes.


FAQs: Common Questions About MSP Attacks

How can I tell if my data was compromised?

It can be difficult to determine if your data has been accessed or stolen, especially if your MSP is not providing detailed updates. In many cases, signs of a compromise are not immediately visible.

To get a definitive answer, consider engaging another MSP or a cyber security specialist. They can perform a forensic analysis of your systems to assess whether any data has been compromised. This includes examining logs, identifying potential breaches, and pinpointing any vulnerabilities exploited during the attack.

What happens if my MSP can’t recover?

If your MSP is unable to resume operations or adequately secure your systems, you may need to act quickly to protect your business. Start by engaging a trusted third-party provider or specialist to assess your current situation, contain any threats, and stabilise your IT environment.

At Orca, we can assist in transitioning your IT systems to a more secure and reliable provider. This includes evaluating your existing infrastructure, safeguarding critical data, and ensuring minimal disruption during the transition. Our team will help you rebuild confidence in your IT operations with stronger security measures in place.

Should I switch to a new MSP?

If the trust is broken or their security practices no longer meet your expectations, it may be time to consider alternatives. Look for MSPs with proven expertise in cyber security, a track record of swift incident response, and certifications like ISO 27001 to ensure your systems are in safe hands.

At Orca, we pride ourselves on helping businesses transition smoothly while providing advanced security measures to protect your operations long-term.

 

Need help now? Contact Orca today for expert advice and fast recovery solutions tailored to your business.

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Been Ransomwared? Contact us today.

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